1. Introduction
Welcome to RCS (Rumae Catering System). Rumae ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our mobile application (the "App").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use RCS. This policy applies to our Company Supervisors, Employees, and Operations Staff utilizing the platform.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the App includes:
- Personal Data: Name, email address, phone number, company role/designation, and employee ID provided during account registration.
- Authentication Data: Login credentials secured via JWT (JSON Web Tokens).
- Device Information: Mobile device ID, model, operating system version, and app version to provide support and improve performance.
- Usage Data: Information regarding your interaction with the App, including access times, pages viewed, and catering preferences/selections.
3. How We Use Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
- Create and manage your account.
- Authenticate you via our Django REST Framework backend using JWT Authentication.
- Fulfill and manage catering orders, operations, and related tasks based on your user role (Supervisor, Employee, Operations Staff).
- Improve App efficiency, operation, and user interface.
- Monitor and analyze usage and trends to improve your experience with the App.
- Notify you of updates to the App or your account status.
4. Authentication
We utilize JWT (JSON Web Tokens) for secure, stateless authentication between our Flutter Mobile App and Django REST Framework backend. Your passwords are encrypted before being stored in our database, and we do not have access to your plain-text passwords.
5. Cookies and Tracking Technologies
While the Flutter App relies on secure token storage rather than traditional web cookies, this static informational website may use basic cookies to enhance user experience. We do not use cookies for tracking or advertising purposes.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. All data transmitted between the Flutter App and our Django servers is encrypted using industry-standard TLS/SSL protocols.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
8. Third-Party Services
RCS does not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. We may use trusted third-party service providers (like hosting providers) who assist us in operating our application, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
9. User Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- The right to access the personal information we have about you.
- The right to request that we correct any inaccurate personal data.
- The right to request the deletion of your personal data.
10. Account Deletion
If you wish to terminate your account and delete your associated data, you can do so directly within the RCS mobile application or by following our Account Deletion Guide. In compliance with Google Play Developer Policies, we provide an accessible way for users to request account and data deletion.
11. Compliance with Google Play Policies
This Privacy Policy is designed to comply with Google Play's Developer Policy regarding User Data. We ensure that our data collection and handling practices are transparent, secure, and respectful of user privacy.
12. Contact Information
If you have questions or comments about this Privacy Policy, please contact us at:
Rumae
Email: support@rumae.com